Union Home Mortgage

  • File Room Administrator

    Job Locations US-OH-Sylvania
    Posted Date 3 weeks ago(10/25/2018 11:31 AM)
    Job ID
    # of Openings
    Servicing Oversight
  • Overview

    To manage current Active files and Inactive files; As well as scanning projects.


    Active File Administration

    • To receive all Active Files –FNMA, Freddie Mac and GNMA-.To use a check list to mark files received, and place files in their correct location within DocuWare.
    • To file/scan correspondence and other documents.
      • All correspondence is filed in Docuware:
      • Mortgages to the notes,Legal folders, Loss Mitigation, Modification Agreements indexed accordingly.
    • To complete the “Sign-Out Card” for all requested files with the following fields: borrower’s full name, Borrower’s address, File number located on the front of the file, name of the employee requesting the file. To place the Card in the requested file location until the file is returned.
    • To coordinate the acquisition and return of Audit files with Office Personnel.

    Inactive File Administration

    • Monthly, to move files from the Active to the Inactive.
    • Monthly, to place Foreclosure files according to list provided by the Foreclosure Supervisor of the Loss/Mitigation Department.

    File Room supply acquisition

    • To acquire the necessary supplies for office.
    • To maintain the File Room equipment
    • To oversee the overall File Room organization.

    Servicing Support Functions:

    Cross trained in Servicing Support Roles

    Education & Qualifications

    • High School diploma
    • Prior administrative/switchboard experience
    • Ability to apply basic mathematical concepts such as adding, subtracting, multiplying and dividing and cashier management
    • Understand and respond appropriately to basic inquires.
    • Excellent customer service skills and professional attitude. Ability to communicate with courtesy and diplomacy, efficiently follow written and verbal instructions, provide information and training, and maintain effective relationships with a diverse group of individuals, clients, staff, and outside contacts in person and by telephone.
    • Read, write and communicate using English language sufficient to perform job functions
    • Ability to use company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.)


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