Union Home Mortgage

  • Loan Officer Assistant

    Job Locations US-OH-Westerville
    Posted Date 2 weeks ago(8/8/2018 8:55 AM)
    Job ID
    2018-1106
    # of Openings
    2
    Category
    Sales
  • Overview

    Responsible for managing communications and providing administrative support to Managing Loan Officers and Branch Manager/Team Leader as necessary in a fast-paced environment.  Includes contract to close duties and pre-qualification of clients.  Requires state and federal licensing as outlined below.

    Responsibilities

    The following duties may ONLY be performed by licensed partners:

     

    • Provides answers and/or explanations in response to general consumer inquiries or questions (i.e. what does LTV or PMI stand for?)
    • Provides explanations for mortgage terminology questions by consumers
    • Describes UHM mortgage products
    • Assists a borrower who is filling out an application by explaining the contents of the application and where particular borrower information is to be provided on the application
    • Offers or negotiates loan terms to a prospective borrower
    • Re-negotiates loan terms with a borrower
    • Provides a pre-qualification or pre-approval to a prospective borrower
    • Conducts a face to face or telephone interview for purpose loan application and discussing and or negotiating loan terms
    • Licensed in accordance with the Safe Act  as a mortgage loan originator on the NMLS in the state in which they originate loan applications

     

    The following duties are shared between both licensed and unlicensed and may or may not be performed based on specific job role.

    • Answers all incoming calls to the Managing LO and obtains basic identifying information about a prospective borrower on behalf of the LO (i.e. name, address, contact information, purpose of call, etc.
    • Sets and confirms appointments with clients, realtors and business partners
    • Initiates contact with new leads and realtors and ask for an appointment to meet with Managing Loan Officer
    • Assists a borrower who is filling out an application by explaining the contents of the application and where particular borrower information is to be provided on the application
    • Sends thank you letters and miscellaneous notes on new loan applications, referral sources, weekly closings, lunch appointments, etc.
    • Works with operations staff in aspects of the loan process or closing
    • Coordinates with realtors and title company to arrange the closing
    • Communicates on a regular basis with borrower and realtor providing loan status updates
    • Receives UHM requested borrower documentation and forwarding to appropriate Partner and/or department
    • Creates, updates and maintains social media (i.e., Managing LO Facebook page)
    • Updates and maintains marketing (SAM) database and utilizes database to maintain regular contact with borrowers
    • Plans and organizes networking events, including lunches, training programs, etc.
    • Acts as liaison between borrower and other third parties such as realtor, title company in communication
    • Contact previous clients to ensure satisfaction with the process and to determine if there is anything further the Managing LO can do to help with their debt management process
    • Maintains regular contact with Managing Loan Officer on status of all active files

    Education & Qualifications

    EDUCATION AND/OR EXPERIENCE

    • High school diploma or equivalent
    • 2-4 years of mortgage experience

     

    SKILLS

    • Retail/Wholesale Mortgage Banking Knowledge
    • Knowledge of all mortgage products, Government and Conventional
    • Excellent customer service skills
    • Strong verbal and written communication skills
    • Excellent organizational skills
    • Mortgage software knowledge
    • Analyzing information
    • Strong in decision making
    • High ethical standards
    • Professionalism
    • Quality focus

     

    CERTIFICATES, LISENSES, REGISTRATIONS

    • Complete state and federal requirements including but not limited to pre-license education, state and federal testing and federal background checks to obtain an appropriate license to conduct business in all states deemed necessary by the company.
    • Complete required continuing education deemed necessary by federal, state and company guidelines.
    • Renew all licenses 30 days in advance of the required renewal time-frame.
    • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations

     

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