Union Home Mortgage

  • Consumer Direct Loan Officer

    Job Locations US-OH-Strongsville | US-AZ-Phoenix | US-OH-Columbus
    Posted Date 2 months ago(2 months ago)
    Job ID
    2018-1098
    # of Openings
    5
    Category
    Sales
  • Overview

    Responsible for educating clients on the home-buying or refinances process and providing the highest customer service while taking loan applications to closing.

    Responsibilities

    • Overcome client’s objections and offer advice and solutions on how to better handle their mortgages
    • Thoroughly answer any questions or needs of the borrowers
    • Ensure that clients are fulfilling their financial goals and needs
    • Keep constant communication with clients through the loan process from application to closing

    Education & Qualifications

    • High school diploma or equivalent
    • 1-2 years of sales mortgage experience is preferred
    • Excellent telephone, communication (oral and written), interpersonal and organizational skills
    • Positive attitude with lots of energy and self-motivation
    • Excellent computer skills with experience in Microsoft Office, Excel and Google Apps
    • Various work backgrounds and experience levels
    • Ability to work well independently as well as in a team environment and take constructive criticism, coaching and feedback on a consistent basis
    • Ability to work various schedules and overtime
    • Ability to forage and maintain excellent working relationships with all members of the Consumer Direct Team
    • Ability to multitask, prioritize, and manage large volume of tasks while providing excellent customer service
    • Ability to exercise discretion on sensitive or confidential matter

    CERTIFICATES, LISENSES, REGISTRATIONS

    • Complete state and federal requirements including but not limited to pre-license education, state and federal testing and federal background checks to obtain an appropriate license to conduct business in all states deemed necessary by the company.
    • Complete required continuing education deemed necessary by federal, state and company guidelines.

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